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Terms of service

Last updated: 1 January 2026. These terms apply to every MobileLease instalment plan.

1. The agreement

  • • A MobileLease plan is a fixed-price deferred sale of a device. You purchase the device from us at an agreed total price, payable as a down payment plus fixed monthly instalments.
  • • Your plan schedule, issued at signing, is the binding record of the total price, instalment amount, tenure and due dates.

2. Pricing and fees

  • • The service charge is calculated once at signing on the financed amount and never compounds.
  • • A one-off processing fee is payable with the down payment and is disclosed before you sign.
  • • No further charge is added over the life of the plan except a fixed late fee where applicable.

3. Your obligations

  • • Pay each instalment on or before its due date via bank transfer, mobile wallet or at your partner shop.
  • • Keep your contact details current so we can reach you about your plan.
  • • Provide accurate information in your application; deliberate misstatement may void the plan.

4. Late payment

  • • A grace period of five days applies after each due date with no penalty.
  • • After the grace period a fixed late fee, stated in your schedule, becomes due.
  • • Persistent non-payment may result in recovery action and will affect future eligibility.

5. Early settlement

  • • You may settle the outstanding balance at any time.
  • • On early settlement we waive the service charge attributable to the unused months.
  • • There is no early settlement penalty.

6. Device, warranty and ownership

  • • All devices are new, sealed and PTA-approved, and carry the manufacturer's standard warranty.
  • • Warranty claims are handled by the manufacturer's authorised service centre, not by MobileLease.
  • • Title in the device transfers to you on payment of the final instalment.

7. Cancellation

  • • You may withdraw at no cost at any point before the down payment is paid and the device disbursed.
  • • After disbursement, the plan runs its course unless you settle early as described above.

8. Complaints

  • • Email support@mobilelease.pk or call the helpline; we acknowledge within one working day.
  • • If unresolved after 15 days you may escalate to the relevant consumer protection authority.